Partner standard
We do not own a plant. What we own is the decision about which one makes your product, and the file that records why.
What a partner must accept
- A written specification the batch is released against
- Sample draw and seal at their own site, before shipment
- Independent verification by a laboratory we qualified
- A quality agreement flowing their obligations through to you
- Labeling to artwork we approved, and no other version
- Batch documentation supplied with every consignment
- A right of audit, and a right to reject a batch
- No substitution of source, method or presentation without approval
What we record
- The qualification file, with its date and its basis
- The audit history
- The rejection record, including batches we refused
- The approved artwork version against each batch
- The specification version against each batch
- Every change, and who approved it
What we disclose, and when
The partner's identity and the country of manufacture are disclosed at quote stage, under the terms of the supply agreement, not on this website. A public page naming a partner is a standing invitation to go around us, and it exposes the partner to every other brand's approach. What you get before you commit is the qualification file, the audit history and the rejection record.
Why the rejection record matters
Any supplier can show you the batches that passed. A qualification file without a rejection record is a marketing document. Ours records what we refused and why, and you may read it before you commit to a program.